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STUDIO POLICY

Terakhir diperbarui: September 2026

Dengan melakukan booking dan/atau mengikuti kelas di Tone & Tea, customer dianggap telah membaca, memahami, dan menyetujui Studio Policy yang berlaku.

Studio Hours

Studio: 07.00–21.00 Reception / Customer Service: 06.30–21.00

Class Levels

Beginner: for first timers, new yogis, or anyone who wants a slower and more guided practice. No prior yoga experience is required. The class focuses on introducing basic yoga poses and helping you build confidence and get familiar with the practice.
All Levels: for practitioners with some yoga experience who are comfortable with basic poses and common yoga terms. The class focuses on a more continuous and dynamic flow, with options to make the practice easier or more challenging. Some All Levels classes may have a “not for first timers” disclaimer if the sequence or intensity is more demanding.
Intermediate: for regular practitioners who are confident with yoga fundamentals and familiar with common poses and terminology. The class focuses on more dynamic sequences, stronger endurance, and fewer demonstrations, with greater emphasis on personal practice and challenge. Not recommended for first timers or those with limited yoga experience.

Studio Facilities

Yoga mats, blocks & straps tersedia dalam jumlah terbatas.
Powder room dengan hairdryer & styler.
3 toilets & 3 shower rooms.
Towel rental: Small towel: Rp10.000 Standard / body towel: Rp15.000
Valet parking only: Rp10.000 flat.

Booking

Semua kelas wajib di-booking melalui official booking platform Tone & Tea.
Booking bergantung pada class availability & capacity.
Booking bersifat personal dan berlaku untuk nama yang terdaftar, kecuali shared package/program.
Booking confirmed setelah booking dan pembayaran berhasil melalui platform. Customer bertanggung jawab memastikan detail booking dan class level yang dipilih sudah sesuai.

Cancellation & Rescheduling

Cancellation ≥24 jam sebelum kelas: cancellation dapat dikonversikan menjadi class credit / voucher, atau reschedule subject to availability.
Cancellation <24 jam sebelum kelas: dianggap late cancellation dan class credit hangus.
Reschedule: maksimal 1 kali per booking dan harus dilakukan ≥24 jam sebelum kelas.
No-show: booking dan class credit hangus.
Cancellation / reschedule dilakukan melalui official booking platform.

Apabila kelas dibatalkan oleh Tone & Tea termasuk namun tidak terbatas pada karena minimum participant tidak terpenuhi, teacher availability, operational issues, force majeure, alasan terkait safety, atau alasan lainnya, customer akan mendapatkan appropriate credit refund. Untuk pembatalan karena minimum participant, customer akan diinformasikan melalui WhatsApp minimal 2 jam sebelum kelas.

Arrival & Check-In

Customer disarankan untuk datang 10-15 menit sebelum kelas.
Maximum permitted late arrival: 15 menit. Customer yang datang lebih dari 15 menit setelah kelas dimulai dapat tidak diperbolehkan mengikuti kelas demi menjaga safety dan kenyamanan seluruh peserta. Dalam kondisi ini, class credit tidak dapat di-refund atau di-reinstate.
Saat check-in, customer dapat diminta untuk menunjukkan booking confirmation dan KTP, serta telah membaca dan menandatangani waiver letter sebelum mengikuti kelas.

Class Packages

Class packages bersifat non-refundable & non-transferable, kecuali dinyatakan lain.
Package validity mengikuti ketentuan yang tertera saat pembelian.
Expired atau unused credits tidak dapat di-reactivate atau digunakan kembali.
Shared package hanya dapat digunakan oleh pengguna yang telah didaftarkan.

Health & Safety

Customer bertanggung jawab untuk memahami kondisi fisiknya dan memilih kelas yang sesuai. Customer disarankan untuk menginformasikan kepada teacher sebelum kelas apabila memiliki injury, physical limitation, medical condition, atau kondisi lain yang dapat memengaruhi practice.

Teacher dapat memberikan general modifications dan alternatives, namun tidak memberikan diagnosis atau medical advice. Jika memiliki kondisi medis atau cedera, customer disarankan berkonsultasi dengan dokter atau qualified healthcare professional sebelum mengikuti kelas.

Selama practice, segera informasikan kepada teacher apabila mengalami pain, discomfort, dizziness, atau kondisi lain yang tidak nyaman.

Studio Etiquette

Untuk menjaga studio tetap nyaman dan kondusif:

Mohon menjaga ketenangan selama kelas dan mengatur handphone ke silent mode.
Ikuti arahan teacher dan staff terkait safety dan studio procedures.
Gunakan mat dan equipment dengan baik, lalu bersihkan dan kembalikan ke tempatnya setelah digunakan.
Jaga kebersihan studio dan fasilitas yang digunakan.
Mohon menghargai ruang dan kenyamanan peserta lain.

Personal Belongings

Customer bertanggung jawab atas barang pribadi masing-masing. Tone & Tea tidak bertanggung jawab atas kehilangan, kerusakan, atau tertukarnya barang pribadi.

Barang yang ditemukan di studio akan disimpan sebagai lost & found. Silakan hubungi team Tone & Tea apabila kehilangan barang.

Documentation

Tone & Tea dapat mengambil foto dan/atau video selama kegiatan di studio untuk documentation & promotional purposes. Apabila customer tidak bersedia untuk didokumentasikan atau ditampilkan dalam content, mohon informasikan kepada Front Desk sebelum kelas dimulai.

Safety & Studio Conduct

Tone & Tea berhak menolak atau menghentikan keikutsertaan customer apabila customer berada dalam kondisi yang dapat membahayakan diri sendiri atau peserta lain, mengganggu jalannya kelas, atau tidak mengikuti arahan terkait safety.

Policy Updates

Tone & Tea berhak memperbarui atau mengubah Studio Policy dari waktu ke waktu. Versi terbaru akan tersedia melalui website Tone & Tea. Thank you for helping us keep Tone & Tea a safe, respectful, and enjoyable space for everyone. 🤍

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